Privacy Policy

VeloOne is committed to protecting your privacy and will strive to use technology that provides you with a safe online experience. This Statement of Privacy applies to the VeloOne website and governs data collection and usage. By using and or accessing the VeloOne website, you consent to the data practices described in this statement.

Collection of your Personal Information

VeloOne collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number as provided by you. VeloOne may also collect anonymous demographic information, which is not unique to you, such as your postcode, age, and gender, and your preferences, interests and favorites based on what you view and or purchase on the VeloOne website.

There is also information about your computer hardware and software that is automatically collected by veloone.com.au. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by VeloOne for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the VeloOne website.

All of the above information is referred to as ‘Personal Information’ herein.

Use of your Personal Information

VeloOne collects and uses your Personal Information to operate the VeloOne website and deliver the services you request from VeloOne. VeloOne also uses your Personal Information to inform you of other products or services available from VeloOne and its affiliates. VeloOne may also contact you via surveys to conduct research about your opinion of current products or services or of potential new products or services that may be offered.

VeloOne does not sell, rent or lease its customer lists to third parties. VeloOne may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, VeloOne may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your Personal Information except to provide these services to VeloOne or veloone.com.au, and they are required to maintain the confidentiality of your Personal Information.

VeloOne does not use or disclose sensitive Personal Information, such as race, religion, or political affiliations, without your explicit consent. As such, it is not expected that VeloOne will seek such information from you.

VeloOne keeps track of the pages our customers visit within veloone.com.au, in order to determine what VeloOne products or services are the most popular. This data is used to deliver customised content and advertising by VeloOne to customers whose behavior indicates that they are interested in a particular subject area.

VeloOne will disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to, for instance: (a) conform to the edicts of the law or comply with legal process served on VeloOne or the website; (b) protect and defend the rights or property of VeloOne; and, (c) act under exigent circumstances to protect the personal safety of users of veloone.com.au, or the public.

Use of Cookies

The VeloOne website uses "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalise veloone.com.au pages, or register with the veloone.com.au website or services, a cookie helps veloone.com.au to recall your specific information on subsequent visits. This simplifies the process of recording your Personal Information, such as billing addresses, shipping addresses, and so on. When you return to the website, the information you previously provided can be retrieved, so you can easily use the veloone.com.au features that you customised.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of veloone.com.au.

Security of your Personal Information

VeloOne, through its web server provider, secures your Personal Information from unauthorised access, use or disclosure. VeloOne secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. When Personal Information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol (256 bit).

Changes to this Statement

VeloOne will occasionally update this Statement of Privacy to reflect company and customer feedback and the law. VeloOne encourages you to periodically review this Statement to be informed of how VeloOne is protecting your Personal Information.

Contact Information

VeloOne welcomes your comments regarding this Statement of Privacy. If you believe that VeloOne has not adhered to this Statement, or the Statement appears ambiguous or is not clear, please contact VeloOne at info@veloone.com.au . We will use commercially reasonable efforts to promptly determine and remedy the problem.

Conditions of Use

Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.